Terms & Conditions

1. About Our Services

Kashmir Tours & Travels provides travel planning and tour package services, including Kashmir, Ladakh, Kashmir–Ladakh, honeymoon, family and related travel arrangements.

Package details, prices, inclusions and exclusions may vary depending on the selected package, travel dates, hotel availability, transportation and other service conditions.

2. Website Information

We make reasonable efforts to keep the information on our website accurate and up to date.

However, photographs, descriptions, itineraries, hotel information, sightseeing availability, travel times and other details may change because of weather, road conditions, government restrictions, supplier availability or other circumstances.

Website information should therefore be considered general information until the details are confirmed in your quotation or booking confirmation.

3. Package Prices

Prices displayed on the website may be based on specific assumptions, travel dates, hotel availability, number of travellers and selected package tier.

The final price may vary depending on:

• Travel dates
• Number of travellers
• Hotel availability
• Room category
• Vehicle requirement
• Additional sightseeing
• Seasonal pricing
• Supplier charges
• Government taxes or applicable charges
• Customer-requested modifications

The final applicable price will be communicated before confirmation of the booking.

4. Booking Confirmation

A booking is considered confirmed only after the required booking formalities and payment have been completed and confirmation has been provided by Kashmir Tours & Travels.

A quotation or enquiry does not by itself constitute a confirmed booking.

Hotel rooms, vehicles and other services remain subject to availability until confirmation.

5. Payment

The payment amount, payment schedule and applicable balance payment deadline will be communicated at the time of booking.

Customers are responsible for making payments within the communicated deadlines.

Failure to make the required payment on time may result in cancellation or release of the reserved services, subject to the applicable booking terms.

6. Hotels

Hotels are provided according to the selected package and availability.

If the originally proposed hotel becomes unavailable, we may offer a comparable alternative, subject to availability and applicable pricing.

Room allocation, views, floor preferences, connecting rooms and other special requests are subject to hotel availability and cannot be guaranteed unless specifically confirmed in writing.

7. Transportation

Transportation is provided according to the vehicle category and itinerary specified in the confirmed package.

The vehicle may be used for the included itinerary and sightseeing.

Additional trips, route changes, additional sightseeing or transportation outside the confirmed itinerary may result in additional charges.

Travel times are estimates and may be affected by traffic, weather, road conditions, security restrictions or other circumstances.

8. Sightseeing and Activities

Sightseeing and activities are subject to local conditions, weather, government regulations, opening hours and operational availability.

Entry tickets, Gondola tickets, pony rides, local union vehicles, activity charges and other items specifically excluded from a package are payable separately unless stated otherwise in the booking confirmation.

9. Weather and Road Conditions

Kashmir and Ladakh are mountain destinations where weather and road conditions can change quickly.

Road closures, snowfall, landslides, traffic restrictions, government instructions and other circumstances may require changes to an itinerary.

We will make reasonable efforts to assist with alternative arrangements where possible, but specific sightseeing or routes cannot be guaranteed when circumstances outside our control prevent access.

10. Customer Responsibilities

Customers are responsible for:

• Providing accurate booking information
• Providing correct travel dates and traveller details
• Following applicable travel and local regulations
• Carrying valid identification and required travel documents
• Following safety instructions
• Informing us of relevant requirements before booking
• Making payments within the agreed deadlines

For international travellers, passport, visa and other immigration requirements remain the traveller’s responsibility.

11. Special Requirements

Customers should inform us before booking about any important requirements relating to mobility, dietary needs, room preferences, elderly travellers, children or other travel considerations.

We will try to accommodate reasonable requests, but arrangements remain subject to supplier availability and feasibility.

12. Cancellation and Refunds

Cancellations and refunds are governed by our Cancellation & Refund Policy and the specific cancellation conditions communicated with your booking.

Certain hotel, transportation or activity bookings may be non-refundable or subject to supplier-specific cancellation charges.

13. Changes to a Booking

Requests to change travel dates, hotels, vehicles, destinations or other package components are subject to availability.

Changes may result in additional charges, supplier fees, price differences or cancellation charges.

We will communicate applicable charges before making a material change wherever reasonably possible.

14. Force Majeure

We shall not be liable for failure or delay in providing services caused by circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Severe weather
• Floods
• Landslides
• Snowfall
• Road closures
• Government restrictions
• Strikes
• Civil disturbances
• Security situations
• Transportation disruptions
• Public health emergencies
• Other unforeseen circumstances

In such circumstances, we will make reasonable efforts to assist customers with available alternatives.

15. Third-Party Service Providers

Hotels, transport operators, activity providers and other suppliers may be independent third-party service providers.

Their services may be subject to their own terms, operational conditions and policies.

We will make reasonable efforts to work with reliable service providers but cannot control every aspect of a third party’s operations.

16. Website Use

You agree not to:

• Misuse the website
• Attempt unauthorized access
• Introduce malicious code
• Submit false or fraudulent information
• Interfere with website functionality
• Use website content for unlawful purposes

We reserve the right to restrict access where misuse is reasonably suspected.

17. Intellectual Property

Unless otherwise stated, website content including text, graphics, logos, photographs, design elements and other materials belongs to or is used by Kashmir Tours & Travels with appropriate permission.

Such content may not be reproduced, copied, modified or commercially used without prior written permission.

18. Limitation of Liability

We will make reasonable efforts to provide the services confirmed in your booking.

To the extent permitted by applicable law, we are not responsible for losses arising from circumstances outside our reasonable control or from the acts, omissions, delays or failures of independent third-party service providers.

Nothing in these Terms & Conditions is intended to exclude any liability or consumer right that cannot legally be excluded.

19. Changes to These Terms

We may update these Terms & Conditions from time to time.

The latest version will be published on this page with the applicable effective date.

20. Governing Law and Jurisdiction

These Terms & Conditions are governed by the applicable laws of India.

Any dispute will be subject to the jurisdiction of the competent courts having jurisdiction over the relevant matter and location, subject to applicable law.

21. Contact