Privacy Policy

1. Information We Collect

When you use our website or contact us regarding a tour package, we may collect information such as:

• Your name
• Phone number or WhatsApp number
• Email address
• Travel destination
• Preferred travel dates
• Number of travellers
• Preferred trip type
• Package or tour requirements
• Information you voluntarily provide in an enquiry or message

We may also automatically receive limited technical information when you visit our website, such as browser type, device information, IP address, pages visited and approximate usage information.

We only request information that is reasonably relevant to providing or responding to our services.

2. How We Use Your Information

We may use the information collected to:

• Respond to your travel enquiry
• Prepare and provide tour quotations
• Contact you regarding your requested package
• Understand your travel requirements
• Arrange or coordinate travel services after booking
• Process or communicate regarding payments where applicable
• Provide customer support
• Improve our website and services
• Prevent spam, fraud or misuse of our website
• Comply with applicable legal and regulatory requirements

We do not use your enquiry information for unrelated purposes without an appropriate basis or permission where required.

3. How We Share Information

We may need to share relevant information with service providers involved in delivering your travel arrangements, such as hotels, transportation providers, activity providers, payment service providers or other travel partners.

We only intend to share information that is reasonably necessary for the relevant service.

We may also disclose information where required by applicable law, legal process, government authorities or to protect our legal rights and the security of our users and services.

We do not sell your personal information as a commercial product.

4. Communication

When you submit an enquiry, you may be contacted by phone, WhatsApp, email or another communication method you have provided.

Such communication may relate to:

• Your enquiry
• Package details
• Quotation
• Booking information
• Travel arrangements
• Changes or important information relating to your trip

If you no longer wish to receive non-essential promotional communication, you may request that we stop such communication.

5. Cookies and Similar Technologies

Our website may use cookies or similar technologies to improve website functionality, understand website usage and remember certain preferences.

Third-party services used on the website may also use cookies or similar technologies according to their own policies.

You can control or restrict cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Third-Party Websites

Our website may contain links to third-party websites or services, including travel, payment, mapping, social media or other external services.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any external service you choose to use.

7. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure or loss.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You should also take reasonable care when sharing personal information online.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, completing bookings, maintaining business records, resolving disputes and complying with applicable legal obligations.

When information is no longer reasonably required, it may be deleted, anonymized or securely disposed of, subject to applicable legal or operational requirements.

9. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including the ability to request information about how your data is being processed, request correction of inaccurate information, request deletion where applicable, or withdraw consent where processing is based on consent.

To make a privacy-related request, contact us using the details below.

10. Children's Privacy

Our website is intended for general travel planning and booking purposes. We do not knowingly request personal information directly from children for independent bookings.

Where travel involves children, booking and enquiry information should be provided by a parent, guardian or responsible adult.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or privacy practices.

The updated version will be published on this page with a revised effective or updated date.

12. Contact